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Who are we?

Krurungal delivers a range of culturally appropriate, community-based services to the Aboriginal and Torres Strait Islander community in the greater Gold Coast region. These include Children and Schooling; Emergency Relief; and Community Pathway Connector programs, as well as support for people with severe mental illness transitioning to the National Disability Insurance Scheme (NDIS) or other services.

We work closely with family, friends, support people, carers and other services on behalf of community members to ensure you receive culturally appropriate support and that your health and wellbeing is addressed in a holistic manner. We are funded by the Federal Departments of Prime Minister and Cabinet; Social Services; and Health (through the Gold Coast Primary Health Network, or GCPHN) to deliver our services. 

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What is Personal Information?

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Personal Information is information or an opinion that identifies someone. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers. Photographs and videos are also classified as Personal Information under privacy legislation.

Personal Information includes Sensitive Information, which is an opinion about someone’s racial or ethnic origin, political opinions, political association, religious beliefs, memberships, sexual preference or criminal record. Sensitive Information includes Health Information, which is information or an opinion about the physical, mental or psychological health of a person.

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Why do we collect Personal Information?

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Krurungal understands that the questions we may ask you are sensitive and can be difficult to answer, however, we appreciate your honesty and value what you share with us. Your Personal Information will play an important role in building a better understanding of the challenges you may face. It will also play a vital role in identifying the most appropriate support for you.  
 
Your Personal Information will help you and our staff explore different options that may meet your needs. Together, we will identify services and supports that you wish to engage with and attempt to facilitate better coordination between you and them.

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Krurungal will only request and keep Personal Information that is necessary to:

• assess your eligibility for a service;

• provide a safe and responsive service;

• monitor the services provided;

• and fulfil contractual requirements to provide non-identifying data and statistical information to a funding body.
   

We collect your Personal Information in many ways including through interviews, correspondence, by telephone, by email and through our website https://www.krurungal.com.au/. 

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with your Personal Information by third parties (such as referrals from other service providers. In these cases, we will take all reasonable steps to ensure you are made aware of the Personal Information provided to us by the third party.

Who else sees your Personal Information?

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Your Personal Information will be stored in our client management system. Only Krurungal staff have access to this system. No one else will see your Personal Information unless you consent to it, or where disclosure is necessary under the Privacy Act 1988 (for example, when you are involved in a medical emergency). With your consent, we will only share your Personal Information with services and supports to which you have agreed.  

The Personal Information of people accessing Emergency Relief will be updated into the Department of Social Services’ Data Exchange and from time to time Krurungal will be audited as per the funding requirements of that program. In addition, Krurungal works in partnership with other service providers on the Gold Coast to deliver Emergency Relief, and as part of your assessment of eligibility may contact other organisations to ensure there is no duplication of assistance being provided. 

The date of birth and gender of people accessing the Community Pathway Connector program will be provided to the GCPHN, for it to share with the Department of Health for statistical and evaluation purposes designed to improve mental health services in Australia. Other Personal Information such as name, address or Medicare number will not be provided. 
 
In addition, de-identified information (that does not contain your name, contact details, or any other information that could identify you as an individual) is provided to the Departments that provide us funding, with the aim of improving better outcomes for individuals accessing community services. With your consent, de-identified information is also provided to evaluators that the Departments engage to evaluate the programs they fund.  

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Your rights, your choice, your control.

We are committed to protecting the confidentiality of your Personal Information. The privacy of your Personal Information is also protected by law. Your Personal Information will be securely stored and treated with the utmost confidence.  

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Respecting your rights is very important to us. It is your right to choose to consent to sharing your Personal Information with us. You also have the right to withdraw your consent at any stage of your involvement with Krurungal. 

It is important to us that your Personal Information is up to date. If you find that the Personal Information, we have about you is not up to date or accurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you. You have the right to request access to your Personal Information and ask for it to be corrected if necessary.  

Where can I find more information?

Krurungal’s Privacy and Confidentiality and Records and Information Management policies and procedures can be provided on request. Our policies and procedures are reviewed regularly, and we welcome your feedback to help us improve them. 

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If you have any queries or complaints about our Privacy Statement, please contact us:
Email: reception@krurungal.com.au
Phone: (07) 5536 791